Quality Assurance Questionnaire feedback:
Wonderful team set up and management at Kendal House. Many thanks for your continuing help with the patient care.
We are kept up to date with training and asked if there is any other training we would like to do.
Residents meetings are very informative, when I go to them.
Staff are always on hand to help. They are polite and friendly.
Without a doubt we feel dad couldnt be more respected and cared for.
Extremely happy with the level of care provided. All staff seem experienced and cater for the residents personal needs.
The gardens are always immaculate. The staff do a great job in keeping the whole building looking clean and tidy.
I am always kept up to date if anything new happens to mum.
Familiar dishes, wholesome food, quality and quantity to suit everyones tastes.
If they had something on I didnt like they would change it - they always have plenty of food.
CARE QUALITY COMMISSION HAS AWARDED OUR SERVICE
AS OVERALL GOOD - OUTSTANDING IN CARING
WE ARE DELIGHTED TO TELL YOU THAT WE HAVE BEEN AWARDED BY CAREHOME.CO.UK - TOP 20 RECOMMENDED CARE HOME for 2020 FOR THE NORTH EAST OF ENGLAND. This is the fourth year we have been awarded this certificate. Thank you to everyone who has given reviews. We really appreciate your feedback. It gives us all a boost to know you are happy with our service.
We would like to say a big thank you to Angela, Sandra and all the staff at Kendal House for the care and dedication they give our residents. We are delighted with the reviews sent in by family members and visitors to our home. Our own Quality Assurance Questionnaires have been returned and we are happy to receive such positive feedback from Professionals who visit the home and Family members. Thank you all.
A BIG THANK YOU to residents family members who have kindly left chocolates and cakes on the doorstep for our staff. What a kind gesture which makes us all feel brighter during these worrying times.
A special THANK YOU to all our dedicated team at Kendal House who are working extremely hard during this difficult time.
Its great to have the Easter Bunting and Rainbows that the Residents made hanging in the lounges and on our windows.
Jessica and Rebecca will reschedule the Entertainment listed below when the world is a safer place and we can welcome our friends and families back to our home.
THE VINTAGE BELLS yare here to entertain us on Friday 29th November from 2pm.
Tuesday 10th Decembg theer Staff will escort Residents to the Whitley Bay Playhouse for the Panto Jack in the Beanstalk.
C H R I S T M A S P A R T Y - from 2.30pm on Sunday 22nd December and Shirley Mac will be entertaining. A Christmas Buffet Tea for Residents, Family and Friends.
Allan Cutler is entertaining us at Kendal House on Friday 24th January 2020 from 2.30pm - 4pm
Valentines Day, Friday 14th February we are having a Raffle and Coffee Morning from 10.30am - 12pm. Please join us.
CHRIS GILLY Singing Frank Sinatra and Swing Tribute is back on Friday 21st February to entertain us.
L E A P Y E A R SUPRISE ON 29TH FEBRUARY, PLEASE JOIN US FOR FUN AND GAMES
AL RICHIE is here to entertain at Kendal House on Friday 27th March from 2.30pm
Saturday 4th April we have THE GRAND KENDAL, Best Dressed Competition. Have a fun afternoon from 2.30pm - 4pm Pig Racing and Horse Racing.
Thursday 30th April 2.30pm - 3.30pm we have Michael Stevens entertaining at Kendal House
S H I R L E Y M A C is back from 2.30pm on Friday 29th May to entertain you.